CAREERS
Job board
Job board
Become an Ambassador of Moroccan Hospitality
Steeped in the rich tradition of Moroccan hospitality, we strive to create indelible impressions on each of our guests.
If you share our passion for crafting unforgettable guest experiences, we invite you to join our team.
Our valued team members are recognized as masters of authentic hospitality, deeply committed to exceeding guest expectations and guided by our shared passion for excellence in Moroccan hospitality.
Explore career opportunities at Experienciah and discover how you can contribute to creating exceptional memories and emotions for our guests while building a rewarding career.
If you thrive on exceeding guests' expectations and have a knack for anticipating their needs,
If you find joy in delighting your guests and actively seek feedback to continuously improve,
Then look no further, join our team! A warm welcome awaits.
Why
/ Choose Experienciah
Joining one of our hotels means joining a team dedicated to the satisfaction of every Guest; offering memorable experiences; helping them (re)discover the innate Moroccan sense of how to welcome their guests well; helping them experience exceptional moments.
Better Together
At Experienciah, we firmly believe that we are stronger together.
Collaboration and sharing are the cornerstones of our collective and individual successes.
Each member of the Experienciah team brings unique expertise, a distinct personality, and fresh ideas to the table.
It is through working in harmony that we cultivate an environment where attention to detail and excellence reign supreme.
We foster a culture of diverse perspectives, shared expertise, and mutual trust, creating winning teams that thrive on innovation and collaboration.
A Passion for Hospitality
Every member of our team is deeply passionate about the art of Moroccan hospitality.
This unwavering passion drives us to exceed expectations, create unforgettable moments, and transform each stay into an extraordinary experience.
Our every action, gesture, and service is infused with the genuine spirit of Moroccan hospitality – warm, welcoming, and generous.
Enchanting Our Guests
At Experienciah, we believe that hospitality is an art form, and we meticulously orchestrate every aspect of your stay to ensure an experience that resonates deeply with your unique preferences and desires. We are the maestros of personalized hospitality, conducting a symphony of service, ambiance, and unforgettable moments that will leave an indelible mark on your heart.
Our
/ Values
Embracing Hospitality Excellence
At Experienciah, we are committed to creating unparalleled guest experiences that exceed expectations and leave a lasting impression. Our core values and principles guide our every action, ensuring that we consistently deliver exceptional hospitality.
Guest Centricity: The Heart of Our Philosophy
Guest-Centric Approach: We place our guests at the center of everything we do, prioritizing their satisfaction and happiness.
Anticipating Needs: We proactively anticipate guest needs to provide personalized and attentive service.
Active Listening: We actively listen to guest preferences and feedback to continuously improve our services.
Flexibility and Adaptability: We tailor our approach to create bespoke experiences that cater to each guest's unique needs.
Authentic Professionalism: Building Meaningful Connections
Excellence and Authenticity: Our professionalism is rooted in authenticity, ensuring genuine and personalized interactions.
Courtesy and Respect: We treat every individual with courtesy and respect, fostering a welcoming and inclusive environment.
Clear Communication: We maintain transparent, honest, and tailored communication with each guest.
Positive Attitude: We approach every challenge with a positive and constructive mindset.
Excellence and Performance: A Commitment to Continuous Improvement
Excellence as DNA: Performance and excellence are ingrained in our culture, driving us to surpass expectations consistently.
High Quality Standards: We maintain unwavering quality standards across all touchpoints, ensuring a seamless guest experience.
Continuous Innovation: We embrace innovation to reimagine hospitality trends and elevate guest experiences.
Adaptability to Change: We view change as an opportunity for growth and continuous improvement.
Recognition: Valuing Exceptional Contributions
Appreciation of Exceptional Contributions: Recognition is at the heart of our culture, celebrating individual and team successes.
Sincere Appreciation: We express genuine appreciation to reinforce our commitment to excellence and inspire a motivated team.
Recognition Programs: Formal recognition programs highlight individual and team achievements.
Sharing of Results: We share the rewards of success with those who contribute to achieving outstanding results.
Culture of Celebration: We celebrate every success, milestone, and anniversary together, fostering a sense of camaraderie and shared accomplishment.
Better Together: We strongly believe in the power of unity.
"Better Together" as a Core Value: Teamwork is not just a slogan; it's our way of being. We believe in the power of collaboration, synergy, and collective achievement.
Team Cohesion: We cultivate an inclusive environment where everyone feels valued, respected, and integrated.
Knowledge Sharing: We encourage the sharing of ideas, best practices, and expertise for individual and collective growth.
Mutual Support: We support each other through challenges, celebrate successes together, and grow as a team.
Start your success story today
Our
Missions
Our
Missions
Transforming Every Guest Experience into a Timeless Interlude
Our mission is clear: to transform every ordinary moment into an experience imbued with memories. We are more than just a hotel group; we are the architects of experiences that leave a positive mark on the hearts of our guests.
Our commitment to this mission is based on four essential pillars.
Creating Unforgettable Memories
Every interaction, every detail, every service is there to give meaning to our guests' stay. Our mission is to go beyond expectations, to surprise and delight our customers at every moment. Whether through thoughtful gestures, personalized services, or high-quality environments, we aspire to create lasting memories.
Embodying the Passion of Moroccan Hospitality
Guided by our passion for hospitality, we want each member of our teams to embody it, share it, and transmit it to our guests. By making each stay a warm and welcoming experience, we create an environment where the passion for Moroccan hospitality shines through around the world.
Building Authentic Relationships
Beyond our service delivery, we want to take care of our guests' aspirations, needs, and dreams. We want to forge sincere bonds that transform each stay into a bouquet of memorable experiences.
Contributing to Collective Excellence
Our conviction is that excellence is the result of a collective effort. We aspire to inspire excellence within our teams, to encourage innovation, collaboration, and to create an environment where each member feels valued and supported by others. Together, we strive for excellence in everything we do.
We are the architects of special moments and unforgettable memories. Every day, we are committed to elevating the ordinary to the extraordinary, leaving a lasting mark on the hearts of those we have the privilege of serving.
Recruitment
/ PROCESS
As soon as a recruitment need is identified, a detailed job posting is published on our website and the most popular recruitment sites. All received applications receive a confirmation email. A committee meets to create a shortlist of selected candidates. Selection is based on the following 5 criteria (5Ps):
- Candidate's Profile,
- Professional background and experiences,
- Personality (soft skills, values, commitment, interests, etc.),
- Potential and ability to progress and build a career within Experienciah,
- Performance and proven skills from previous experiences.
This process is carried out in full adherence to the principles of parity, diversity, and inclusion. The initial contact ensures the candidate's availability and suitability for the required profile.
The personality test measures the candidate's compatibility with the company's culture, ensuring successful integration and commitment to the success of the team they will join.
Following the recruitment interview and reference checks if necessary, a proposal is made to the selected candidate. Upon acceptance of the contract terms, the integration process begins.
Other applications are archived in our CV database (unless otherwise specified by the candidate) and are reconsidered for any new opportunities
Our recruitment process aims to identify talented individuals who not only possess the necessary skills and experience but also share our passion for hospitality, our commitment to excellence, and our dedication to creating exceptional guest experiences. We believe that our diverse and inclusive team is the foundation of our success, and we are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their best.
FAQ
Process duration
Depending on the position and candidate availability, the process can take between 2 & 8 weeks.
Compensation system
Each hotel has its own salary scale, which is applied to new hires and salary increases. In addition, a number of benefits are granted to employees as soon as they are hired (complementary mutual insurance and pension schemes, regular bonuses, meals on duty, transport for outlying units, etc.). Other benefits are also granted to managers, depending on their level of responsibility.
In addition, our eligible hotels offer a Service Charge for all non-managerial staff. Managers benefit from a bonus system, based on the performance of the unit to which they report.
Diversity / Inclusion
We encourage the diversity of our teams and make sure that no criteria other than professional are involved in the selection process of our future employees.
Careers and promotions
We encourage internal promotion and make sure that all new opportunities are offered to our employees first.
Training and personal development
In addition to the Experienciah training plan, each hotel works with its staff to identify specific training needs. A training program is set up annually for the benefit of all employees.
In addition, an e-learning platform is available to help employees perfect their professional practices, as well as ensuring their personal development.
How to apply
You can consult our job offers on the following link www.joinus.experienciah.com and reply to them. You can also submit an unsolicited application on the same platform.
Internships / Apprenticeships
We receive many trainees every year. You can apply here.
All our internships are remunerated, depending on the level of training and the quality of the course.
Some of our hotels have set up local partnerships with hotel and restaurant training establishments to take on apprentices, providing them with high-quality supervision and on-the-job training.
Selection criteria
The selection of applications is based on the following 5 criteria (5P):
Candidate Profile,
Professional background and experience
Personality (soft skills, values, commitment, interests, etc.)
Potential and ability to progress and build a career within Experienciah
Proven performance & skills from previous experience.
And all this in full compliance with the principles of parity, diversity and inclusion.
