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GENERAL TERMS AND LEGAL NOTICES

LEGAL NOTICES
EXPERIENCIAH is a public limited company with a share capital of MAD 173,300,000.00, with its registered office located at the corner of Avenue Annakhil and Bd Addolb, Suncity Project, Building B, 4th floor, Rabat.

COPYRIGHT:
The elements appearing on the hotel booking site of EXPERIENCIAH, including the domain name, trademarks, logos, trade names, designs, illustrations, photographs, texts, graphics, and other files, are protected by intellectual property laws and belong to EXPERIENCIAH or are used with authorization. Any copying, reproduction, modification, republication, uploading, alteration, transmission, or distribution, in whole or in part, of these elements on any medium whatsoever, without the prior written authorization of EXPERIENCIAH, is prohibited, except for strictly personal, private, and non-commercial use, without modification of the elements present on the site. Any authorized copy must include the following statement:
"© Copyright EXPERIENCIAH. The photographs on the website https://experienciah.com/fr are not contractual."

Any unauthorized use constitutes an infringement of EXPERIENCIAH’s rights and may be subject to penalties for counterfeiting.

EXPERIENCIAH GROUP’S RIGHTS AS DATABASE PRODUCER
Customers, prospects, and partners have the right to consult the information on https://experienciah.com/fr for their own hotel booking needs. They may extract or reuse part of the content for personal purposes, provided that it does not concern a substantial part of the content, qualitatively or quantitatively assessed. However, repeated extraction and/or reuse of non-substantial content is prohibited. Full or partial reproduction of the site for other purposes is strictly forbidden. Public communication of all or part of the site’s content is also prohibited, regardless of form or destination. Commercial use of the site’s content is expressly prohibited.

LIABILITY
The information available on https://experienciah.com/fr is provided "as is," without explicit or implicit warranty from EXPERIENCIAH, which cannot be held responsible for its use by the user. EXPERIENCIAH reserves the right to modify these Terms of Use at any time. The user undertakes not to disclose any illegal, defamatory, or public order–violating information via this site, under penalty of civil or criminal liability. While EXPERIENCIAH makes every effort to provide reliable information and tools to users, it cannot guarantee the absence of errors, constant availability, or the absence of viruses on its site. External sites linked to this site are not under the control of EXPERIENCIAH, which cannot be held responsible for their content or their use by the user.

IMPORTANT
Please note that messages sent via the Internet may be intercepted on the network, meaning their confidentiality cannot be guaranteed until they reach us.

PREAMBLE TO THE GENERAL TERMS
These General Terms (hereinafter "General Terms") define the terms and conditions under which EXPERIENCIAH allows its clients (hereinafter the "Client(s)") to benefit from all the services, particularly booking services, available on this site and described below (hereinafter collectively the "Services").

Before booking any Service on the Site, the Client declares (i) that they are acting for personal purposes that are not part of their commercial, industrial, craft, liberal, or agricultural activity and (ii) that they have full legal capacity to agree to these General Terms.

Clients are strongly advised to read carefully and save a copy of these General Terms and the Special Terms applicable to each property.

EXPERIENCIAH reserves the right to modify or supplement the General Terms at any time. The new version will be available on the Site with its effective date. Clients are advised to regularly consult the General Terms to be informed of any changes. However, the Client will only be bound by the version in effect at the time of booking the Service.

DESCRIPTION OF SERVICES

SERVICES
The Services offered by EXPERIENCIAH on https://experienciah.com/fr include two types: Accommodation Services for booking hotel rooms or other types of accommodation, and Additional Services. Accommodation Services and Additional Services are collectively referred to as "Experienciah Services."

ACCOMMODATION SERVICES
The Site allows clients to book rooms in Experienciah hotels. Essential features of the properties, availability, prices, options offered, payment conditions, and specific sales conditions applicable to the chosen rate (such as guarantee policies, cancellation conditions, check-in times, member rate conditions, etc.) are presented during the booking process described in the "Booking Process" section below.
Each property has its own Special Terms of sale applicable to the selected rate, also available on the Site, and presented to the Client prior to booking. These may include check-in and check-out times, guarantee policies, cancellation deadlines, Wi-Fi access, and specific conditions for children.

ADDITIONAL SERVICES
The Site also allows the booking of Additional Services, such as breakfast upon arrival, room upgrades, or spa treatments (subject to the Special Terms defined by the property).

Additional Services also include travel services that may form a “travel package” or “tourist package” with Accommodation Services. This is communicated to the Client before booking in the Special Terms specific to each offer.

Examples include:

• Booking a rental car within 24 hours after booking Accommodation Services

• A massage or facial treatment

PARTNER SERVICES
EXPERIENCIAH partners with third-party websites (“Partners”) to allow Clients to search, select, and book rooms in EXPERIENCIAH properties through the partner’s website (“Partner Services”).
The sales conditions for these Partner Services are available on the partner’s website.

BOOKING PROCESS
The Site allows clients to select any service presented to them.

BOOKING SERVICES
Bookings can be made via the website and generally follow these steps:

1. Enter search criteria for destination, property, and any additional services if required

2. View results and select property and services

3. Review details and features, including room size, amenities, length of stay, breakfast/Wi-Fi options, total price, taxes, and applicable special terms (e.g., cancellation policy, check-in times)

4. Booking summary and client details for account creation or loyalty program enrollment

5. Finalize booking by entering payment details and accepting the general and special terms

6. Receive booking confirmation by email with full details

PRICES
Prices are displayed during the booking process. For Accommodation Services, prices are per room for the selected date and number of guests. Once confirmed, the total price including taxes is shown in the property’s currency (which may differ from the local currency). Currency conversions shown are indicative only.

Tourist tax is payable directly at the property unless included in an online prepayment. Prices include VAT in effect at the time of booking, but VAT changes will be automatically applied to the billed price. Any new taxes imposed by authorities will also be added automatically. Some promotional offers are only available on the Site.

PAYMENT

GENERAL TERMS
The client must provide payment information when booking, either for prepayment or to guarantee the booking. Cardholder name, number, and expiration date must be entered into the secure SSL-encrypted form. Payment partners may refuse cards for reasons including theft, blocking, limit reached, or data entry errors.

PREPAYMENT
This refers to amounts paid at the time of booking, covering the total amount indicated (excluding tourist taxes) and any selected options.

CREDIT CARD GUARANTEE
This means payment details are collected at booking but not charged unless conditions (e.g., no-show) trigger it.

NO-SHOW
If the Client does not arrive on the first day, the booking is cancelled in full, and reserved rooms are released. For non-refundable rates, the property keeps all amounts paid. For refundable rates guaranteed by card, the property charges the first night and cancels the rest without charge.

CANCELLATION/MODIFICATION
Terms are set in each booking’s Special Terms. Prepaid bookings are generally non-cancellable and non-refundable.

CLIENT’S RESPONSIBILITIES
The Client must choose services according to their needs, provide accurate information, and respect property rules. Minors must be accompanied by an adult with ID.

EXPERIENCIAH’S RESPONSIBILITIES
EXPERIENCIAH must provide access to the site and services and fix issues promptly but may suspend access for maintenance. It is not liable for internet-related issues or third-party content.

FORCE MAJEURE & RELOCATION
Neither party is liable for failures due to force majeure. In such cases, the property may relocate the Client to a property of equal category with the Client’s prior agreement.

CONTACT & CLAIMS
For bookings or service issues, Clients can contact the booking center at +212 529 080 100 or booking@experienciah.com.

MISCELLANEOUS
By accepting the General Terms and Special Terms electronically and entering the required banking information, the parties enter into an electronic contract that constitutes proof of the booking of the Service and the enforceability of the amounts due under said booking.

The General Terms and the Special Terms constitute the entirety of the obligations between the parties, and no other condition communicated by the Client may be incorporated.

In the event of any contradiction between the Special Terms and the General Terms, the Special Terms shall prevail for the obligation concerned. In the event of any contradiction between the general terms of a partner and these General Terms, the provisions herein shall be the only applicable ones for the obligation concerned.

By accepting these General Terms and using our online services, you consent to the processing of your personal data, including, where applicable, its transfer abroad, as necessary for the performance of our services.

For full details on how EXPERIENCIAH protects users’ personal data, as well as your related rights, please refer to the Client Personal Data Protection Policy (a direct link to the Policy should be provided).